F.A.Q.s

1. Browse our towel collection and click the colour you like.
2. Click “Buy now”.
3. You are taken to our secure checkout page, powered by Stripe. Choose the quantity and enter your email, delivery address and phone number. You can also add a note to your order.
4. Pay securely. You will receive a confirmation email once your payment is successful.

No. You can order as a guest. All we need are your contact and delivery details at checkout.

Each checkout covers one colour, and you can choose the quantity you need. For mixed orders, simply complete one checkout per item, or contact us and we will prepare a single order for you.

We accept returns within 7 days of delivery, as long as the items are unused and in their original packaging. Made-to-order, embroidered, used or made-to-measure goods cannot be returned. See Returns & Refunds for details and the return address.

Delivery is free for all orders in Switzerland and Liechtenstein.

Items in stock are delivered within 2 to 3 business days. Customised orders (for example embroidered items) require 30 days. We will email you on the day of dispatch. A Swiss courier delivers between 9am and 5pm, Monday to Friday.

If you live outside Switzerland, please order by phone or email (not via the website) and we will reply with the delivery cost and time to your country: info@mycottondream.com.

Payments are handled by Stripe. The available methods (for example Visa, Mastercard, American Express, Apple Pay or Google Pay) are shown on the checkout page.

Yes. Your payment is processed on Stripe’s secure, encrypted checkout page. My Cotton Dream never sees or stores your card details.