My Cotton Dream values its customers and respects your need to feel secure while shopping on our website. We protect your privacy and keep your information confidential.
If you have privacy concerns that are not addressed here, please contact our Customer Service at info@mycottondream.com.
Information we collect
You do not need an account to shop with us. When you buy, we only collect the information needed to complete and deliver your order: your name, email address, delivery and billing address, phone number and any notes you add to your order.
When you make a purchase
We use your details to process your order, deliver it and contact you about it (order confirmation, dispatch and service updates). We do not sell your personal information, and we only share it with the service providers needed to fulfil your order, such as our payment provider and courier.
When you make a payment
Payments are handled by Stripe on its secure checkout page. Your card or other payment details go directly to Stripe and are never stored by My Cotton Dream. Stripe processes your data according to its own privacy policy.
When you contact us
When you email us or use our contact form, we only keep your information until we have answered your enquiry. Your name and email address from that correspondence are not used for marketing.
Our commitment
My Cotton Dream is dedicated to preventing unauthorised access to your personal information and to providing a safe and secure online shopping experience.
Changes to our privacy policy
Using our website means you agree to the policies and procedures in this Privacy Statement. If we change it, the changes will be clearly posted on this page so you always know how, where, when and why we collect and use information.